Terms of service
Terms and Conditions
§ 1 Scope of Application and Seller
(1) These Terms and Conditions (hereinafter referred to as “T&C”) govern the sale of products by Christina Haller, MA (Fellever & Paways e.U.) (hereinafter referred to as the “Seller”) to you, in the version valid at the time of the order.
(2) Any deviating terms and conditions of the purchaser are rejected.
(3) Please read these terms and conditions carefully before placing an order with Christina Haller, MA (Fellever & Paways e.U.). By placing an order with Christina Haller, MA (Fellever & Paways e.U.), you agree to the application of these Terms and Conditions to your order.
(4) At Fellever & Paways e.U., we offer the following products for dogs:
Harnesses, leashes, collars, bow ties, hair ties, and accessories for dogs
§ 2 Conclusion of the Contract
(1) Contracts on this portal may be concluded exclusively in German or English.
(2) The offers are directed exclusively at end customers with a billing and shipping address in:
Belgium, Bulgaria, Denmark, Germany, Estonia, Finland, France, Greece, Italy, Croatia, Latvia, Lithuania, Luxembourg, Malta, the Netherlands, Austria, Poland, Portugal, Romania, Sweden, Switzerland, Slovakia, Slovenia, Spain, the Czech Republic, Hungary, and Cyprus.
(3) The customer must be at least 18 years of age.
(4) The presentation of goods in the online store does not constitute a legally binding offer. The presentation of the goods merely invites the customer to make an offer.
(5) Your order constitutes an offer to Fellever & Paways e.U. to conclude a purchase contract. The customer submits a binding offer when they have completed the online ordering process by entering the required information and clicking the “Submit Order” button in the final step of the order.
(6) The purchase contract between the seller and the buyer is only concluded upon the seller’s declaration of acceptance. This occurs on the earlier of the two dates: either the shipment of the goods or the sending of a shipping confirmation via email. Please note that the confirmation of receipt of your order does not constitute a declaration of acceptance in the aforementioned sense.
(7) The validity of contracts for quantities exceeding normal household quantities, as well as the commercial resale of the purchased item, requires express confirmation by the provider. This applies both to the number of products ordered in a single order and to the placement of multiple orders for the same product, where the individual orders comprise a quantity typical for household use.
(8) We store your orders after the contract is concluded. If you lose your order documents, please contact us by email or phone. We will send you a copy of the order details.
(9) You agree to receive invoices electronically. Electronic invoices will be made available to you via email or in your customer account on the website. We will inform you in the shipping confirmation for each delivery whether an electronic invoice is available. Further information about electronic invoices is available on our website.
§ 3 Prices and Shipping Costs
(1) Our prices include the applicable sales tax and do not include a flat-rate shipping fee or shipping surcharge. Shipping surcharges vary depending on the delivery method and the nature of the item.
(2) Despite our best efforts, a small number of products in our catalog may be listed at the wrong price. We verify the prices when we process your order and before we charge your payment. If a product is listed at an incorrect price and the correct price is higher than the price on the website, we will contact you before shipping the goods to ask whether you would like to purchase the product at the correct price or cancel the order. If the correct price of a product is lower than the price we listed, we will charge the lower amount and send you the product.
(3) The prices in effect at the time of the order apply. If list prices are available, the prices listed in the price list valid at the time of the order apply.
§ 4 Delivery and Cancellation
(1) Unless otherwise agreed, delivery will be made to the delivery address provided by the customer. On the website, you will find information regarding the availability of products sold by Fellever & Paways e.U. (e.g., on the respective product detail page). Please note that all information regarding the availability, shipping, or delivery of a product is merely estimated and approximate. It does not constitute binding or guaranteed shipping or delivery dates, unless this is expressly stated in the shipping options for the respective product.
(2) If Fellever & Paways e.U. determines while processing your order that the products you have ordered are unavailable, you will be notified separately by email or via a message in your customer account. The customer’s statutory rights remain unaffected.
(3) If delivery to the customer is not possible because the delivered goods do not fit through the customer’s entrance door, front door, or stairwell, or because the customer is not present at the delivery address provided, even though the delivery time was announced to the customer with reasonable notice, the customer shall bear the costs of the unsuccessful delivery.
(4) Delivery takes place after the contract is concluded.
(5) If your order is shipped in more than one package, you may receive a separate shipping confirmation for each package. In this case, a separate purchase contract is concluded between us for each shipping confirmation regarding the products listed in the respective shipping confirmation. The contracting party is Christina Haller, MA (Fellever & Paways e.U.). Notwithstanding your right of withdrawal, you may cancel your order for a product at any time free of charge before the corresponding shipping confirmation is sent.
§ 5 Customs
(1) If you order products from Fellever & Paways e.U. for delivery outside the European Union, you may be subject to import duties and taxes, which are levied once the package reaches its destination. Any additional fees for customs clearance must be paid by you; we have no influence over these fees. Customs regulations vary significantly from country to country, so you should contact your local customs authority for further information.
(2) Please also note that when placing orders with Fellever & Paways e.U., you are considered the importer and must comply with all laws and regulations of the country in which you receive the products. The protection of your data is important to us, and we would like to inform our international customers that cross-border shipments are subject to opening and inspection by customs authorities. For further information, please read our customs information.
§ 6 Payment
(1) The customer may pay for the goods using the following payment methods:
Shopify Payments
PayPal
(2) Certain payment methods may be excluded by the provider in individual cases.
(3) The customer is not permitted to pay for the goods by sending cash or checks.
(4) If the customer selects an online payment method, the customer thereby authorizes the provider to collect the amounts due at the time of the order.
(5) If the provider offers payment in advance and the customer selects this payment method, the customer must transfer the invoice amount to the provider’s account within five calendar days of receiving the order. The provider will reserve the goods accordingly for five calendar days.
(6) If the provider offers payment by credit card and the customer selects this payment method, the customer expressly authorizes the provider to collect the amounts due after shipment of partial deliveries or goods.
(7) If the seller offers payment by direct debit and the buyer selects this payment method, the buyer grants the seller a SEPA Core Mandate. If a payment transaction is reversed due to insufficient funds in the account or incorrect bank account information, the buyer shall bear the costs thereof.
(8) If the Provider offers payment in advance and the Customer selects this payment method, the Customer agrees to pay the invoice amount within 14 days of shipment of the goods, without any deduction of a discount.
(9) If the Customer defaults on payment, the Provider reserves the right to claim damages for default.
§ 7 Set-off and Right of Retention
(1) The customer is entitled to set off claims only if the customer’s counterclaim has been legally established or has not been disputed by the supplier.
(2) The Customer may exercise a right of retention only to the extent that their counterclaim is based on the same contractual relationship.
§ 8 Retention of Title
Christina Haller, MA (Fellever & Paways e.U.) retains title to the goods until full payment has been made.
§ 9 Transport Damage
(1) If the customer receives the goods with obvious transport damage, the seller urges the customer to file a complaint as soon as possible.
(2) If the customer fails to file a complaint, this has no effect on the statutory warranty rights. The purpose of the complaint is to enable the seller to assert its own claims against the carrier.
§ 10 Warranty and Liability for Defects
(1) If the customer is a consumer, the warranty and liability for defects regarding the delivered item are governed by statutory provisions: Accordingly, customers in the European Union have warranty rights in addition to their 30-day return guarantee for a period of two years from the delivery of the goods and may demand the repair or replacement of products purchased from Fellever & Paways e.U. if they prove to be defective or not as described. If the goods cannot be repaired or replaced within a reasonable time or without undue difficulty, you may demand a refund or a reduction in the purchase price.
(2) In the case of used goods, the warranty period may be shorter than two years.
(3) If the customer is not a consumer, the defect shall be remedied by a new delivery or performance.
(4) If the customer is not a consumer, the statute of limitations is one year. This applies unless claims for damages and reimbursement of expenses are asserted based on compensation for bodily injury or damage to health, or on intent or gross negligence.
§ 11 Limitation of Liability (Products)
(1) The Provider is liable for the Customer’s claims for damages arising from injury to life, limb, or health, or from a breach of material contractual obligations, as well as for other damages resulting from the Provider’s intentional or grossly negligent breach of duty, or from a breach by the Provider’s legal representatives or vicarious agents.
(2) Essential contractual obligations are those whose fulfillment is necessary to achieve the purpose of the contract.
(3) The Provider is liable for breaches of material contractual obligations resulting in foreseeable damages typical for this type of contract, provided the damage was caused by simple negligence. This limitation does not apply to the Customer’s claims for damages arising from injury to life, limb, or health.
(4) The provisions of the Product Liability Act remain unaffected.
(5) To the extent that the liability of Fellever & Paways e.U. is excluded or limited, this also applies to the personal liability of employees, representatives, and vicarious agents.
§ 12 Cancellation Policy
All information regarding the right of withdrawal can be found separately under the heading “Right of Withdrawal.”
§ 13 Data Protection
(1) If personal data (e.g., name, address, email address) is collected, we undertake to obtain your prior consent. We undertake not to disclose any data to third parties unless you have given your prior consent.
(2) We would like to point out that the transmission of data over the Internet (e.g., via email) may involve security vulnerabilities. Accordingly, we cannot fully guarantee the error-free and uninterrupted protection of third-party data. Our liability in this regard is excluded.
(3) Third parties are not authorized to use contact data for commercial activities unless the provider has obtained prior written consent from the data subjects.
(4) You have the right at any time to receive complete and free information from Fellever & Paways e.U. regarding the data held about you.
(5) Furthermore, the user has the right to rectification/erasure of data and restriction of processing.
(6) Further information on data protection can be found in the separate Privacy Policy. This can be accessed under “Privacy Policy.”
§ 14 Cookies
(1) We may use cookies to display our product offerings. Cookies are small text files that are stored locally in the cache of the website visitor’s internet browser.
(2) Many websites and servers use cookies. Many cookies contain a so-called cookie ID. A cookie ID is a unique identifier for the cookie. It consists of a string of characters that allows websites and servers to associate the specific web browser in which the cookie was stored. This enables the visited websites and servers to distinguish the data subject’s individual browser from other web browsers that contain different cookies. A specific web browser can be recognized and identified via the unique cookie ID.
(3) The use of cookies allows us to provide users of this website with more user-friendly services that would not be possible without the use of cookies.
(4) Please note that some of these cookies are transferred from our server to your computer system; these are mostly so-called session cookies. Session cookies are characterized by the fact that they are automatically deleted from your hard drive at the end of the browser session. Other cookies remain on your computer system and allow us to recognize your computer system on your next visit (so-called persistent cookies).
(5) You may object to the storage of cookies; a banner is available for this purpose, allowing you to accept or decline them.
(6) Of course, you can configure your browser so that no cookies are stored on your hard drive or so that cookies that have already been stored are deleted. Instructions on how to prevent and delete cookies can be found in the help section of your browser or from your software provider.
§ 15 Place of Jurisdiction and Applicable Law
(1) Any disagreements or disputes arising from this contract shall be governed exclusively by the laws of the Federal Republic of Germany, excluding the UN Convention on Contracts for the International Sale of Goods.
(2) The sole place of jurisdiction for orders placed by merchants, legal entities under public law, or special funds under public law is the provider’s registered office.
§ 16 Gift Certificates
(1) Gift certificates that can be purchased through the seller’s online store (hereinafter “gift certificates”) may only be redeemed in the seller’s online store, unless otherwise specified on the gift certificate.
(2) Gift vouchers and remaining balances on gift vouchers are redeemable until the end of the third year following the year of purchase. Remaining balances will be credited to the customer’s account until the expiration date.
(3) Gift vouchers can only be redeemed before the order process is completed. Subsequent offsetting is not possible.
(4) Only one gift certificate may be redeemed per order.
(5) Gift certificates may only be used to purchase goods and not to purchase additional gift certificates.
(6) If the value of the gift certificate is insufficient to cover the order, one of the other payment methods offered by the seller may be selected to pay the difference.
(7) The balance of a gift certificate will not be paid out in cash nor will it accrue interest.
(8) The gift certificate is intended solely for use by the person named on it. Transfer of the gift certificate to third parties is prohibited. The seller is entitled, but not obligated, to verify the eligibility of the respective certificate holder.
§ 17 Final Provisions
(1) The contract language is German. The English translation is for reference only.
(2) We do not offer products or services for purchase by minors. If you are under 18, you may use Fellever & Paways e.U. only with the involvement of a parent or legal guardian.
(3) If you violate these Terms and Conditions and we take no action against it, we remain entitled to exercise our rights on any other occasion in which you violate these Terms and Conditions.
(4) We reserve the right to make changes to our website, policies, and terms and conditions—including these Terms and Conditions—at any time. The terms of sale, contract terms, and Terms and Conditions in effect at the time of your order shall apply to your order, unless a change to these terms is required by law or by official order (in which case they shall also apply to orders you have placed previously). If any provision in these Terms of Sale is invalid, void, or unenforceable for any reason, that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.
(5) The invalidity of any provision shall not affect the validity of the other provisions of the contract. Should this occur, the provision shall be replaced by another legally permissible provision that corresponds to the meaning and purpose of the invalid provision.