Shipping and Payment

Shipping costs

All packages are sent with Austrian mail service.

Processing time

We would like to point out that the processing time until shipping is approx. 1-5 working days.

Delivery time

The following information serves purely as a guide. Exact delivery times may vary due to unforeseen circumstances.

Austria:

After receiving the shipping confirmation, the delivery time within Austria is usually 1 - 3 working days.

International:

For international shipping, delivery times can vary greatly depending on the volume of packages. As a guideline, approx. 3-9 business days 

Returns

You have the right to cancel your order within 14 days of receiving the merchandise.

The buyer is responsible for return shipping costs.

A return is only possible if the merchandise is:

unused
clean
complete
returned to us in its original packaging (if available).

Items that show signs of use, stains (e.g., dog hair), or damage may be excluded from a refund or only partially refunded.

The refund will be issued to the original payment method after the goods have been inspected.

You can find more information in our Return Policy.

Important Information About Returns

Please be sure to include the following information with every return:

Order number
Name
Reason for return
Indication of whether it is a cancellation, exchange, or complaint
Without this information, we cannot process your return.